Frequently asked questions

1. VIA WEBSITE

1. Search for the product you want to buy through Clothing and Accessories menu or through the search column
2. Click on the image or the name of the product to see the product details
3. Choose the quantity of the product you want to buy and click on the “Add to cart” button to get redirected to the shopping cart page
4. Continue shopping or checkout by clicking on the “Proceed to checkout” button
5. Register yourself so that your data can be saved for the next purchase or log in if you have already registered before. You can also choose to log in as a guest if you don't want to register and have your data saved.
6. Next, you can follow these following steps to checkout:
   1. Check and confirm your shipping address or fill in your shipping address if you have logged in as a guest. Click on the “Update Address” button to update or the “Save Address” button to save your shipping address
   2. Calculate your shipping fee by choosing on the existing postal service options. Please choose the “Use other postal service” option and fill in the empty column with the postal service you prefer if you want to use other postal service besides JNE
   3. Review all of your order details and click on the “Place An Order” button
7. Your order will be received by us. Next, please make the payment by transferring the amount of the grand total to the shown BCA or Mandiri bank account or if your postal fee and grand total are still written as “Pending” don't send the payment yet and please wait until your postal fee and grand total have been determined. You can check your order status in the “My Orders” page if you have registered yourself in our website or in the “Track Order” menu by inputting your order ID
8. Please confirm your payment after transferring in the “My Orders” page if you have registered yourself in our website or in the “Confirm Payment” menu by inputting your order ID

2. VIA LINE/ WA / BBM / IG / SMS

You can contact us via:

1. LINE (@POPURIJEWELRY)
2. WA: 08161434647
3. BBM: 2B292B86
4. INSTAGRAM (@POPURIJEWELRY): DM - DROP MESSAGE

Format:

• Name:
• Full Address:
• Phone number:
• Product code:

Monday - Saturday
09.00 - 15.30
(you can still order after the above hour via LINE or WA)

Monday - Saturday
(Payments which are received before 12 PM, will be included in the shipment in the same day (after 12 PM, will be shipped in the next day)

- Different Order ID will be given each time a customer has completed a 'checkout'. Its usage is to know the order status and payment confirmation.
- If you have forgotten/lost yout Order ID, please contact us via (Line: @popurijewelry)

- Click “Track Order” on the top right menu
- Input your “Order ID” to check the Tracking Code
- (Tracking Code will be given one day after shipment)

- After we have processed the order, you can transfer the payment to :

Bank	Name	Account
BCA, cab. Jamblang	Robin Huang	5990006972

Bank	Name	Account
Mandiri	Robin Huang	1210039990001

- After sending the payment, click "Confirm Payment" on the top right menu and input your Order ID

• To become popuri reseller:
- Shopping a minimum of 1 million rupiah on behalf of your olshop/your name (the total will be accumulated from the first purchase) will automatically grant you special reseller price (please inform your olshop name and your phone number to be included in our reseller list)

• Reseller special discount (before postal fee)
3% - there is no min.order (also apply to dropship)
4% - min IDR500rb
5% - IDR 1 million - IDR 2 million
6% - IDR 2 million & above

• FREE shipping for jabodetabek for a minimal purchase of IDR.200rb (before postal fee)

• Order will be saved max (2x24hours)

• Tracking code will be given one day after shipment

• All of the ready stocks item will be available in our website www.popurilane.com
(Instagram does not automatically erase pictures once an item is sold out)

• Dropship does not use bill and uses a plain brown box similar to a pizza box with a square shape and bubblewrap

• Reseller Disc is not in effect when a PROMO is taking place (e.g.: WELCOMESALE15%)

Dropship format:

Name:
Address:
Phone number:
Product code:

Sender:
Name:
Phone number:

Thank you very much, we'll be waiting for your cooperation :)

- An item can be exchanged if:

• It's broken/damaged
• The received item is not the same as in the order

The procedure:

Take a photo of the damaged item to LINE (@popurijewelry) / BBM / WA, after the item is received at the latest of 1x24hour
Wait for the reply from our admin, if the damage is considered proper, send the item to our warehouse address and inform the tracking code
After we receive the tracking code, we will immediately transfer the price amount of the damaged item back.

- All jewelry products' colors can fade through time, except for pure gold.
- All of the products we sell are mostly made of mixed material (alloy) or commonly called imitation, and the durability of its color depends on its usage.
- As long as it doesn't frequently used when sweating, taking a bath, swimming, or came in contact with perfume/lotion, the durability of the color will surely be longer.
- If it's not used, store in a container that is sealed from air immediately.
- If a jewelry has already turned black because of water or sweat, it can be cleaned by smearing toothpaste on the spot that turned black, and then leave it for 3-5 minutes. Afterwards, brush and rinse until clean.

- 90% of similarity, depends on the lighting when it's being photographed and the computer screen of each customer